No company likes to have its products returned by dissatisfied customers. Returns, however, are a fact of life in the manufacturing industry. Proper systems must be set in place in order to process returned items and correct any problems that might have caused such actions. These systems are often enabled through the use of quality management software.

At Bowen & Groves, we made sure to include a module for dealing with returns in our M1 manufacturing ERP software. Our Quality Assurance/Warranty module, however, can actually help you to decrease your number of returns in the first place. Through careful inspection of products and analysis of procedures, our software can help you to create products that meet all requirements for production quality.

The Quality Assurance/Warranty module can help you with discrepant or non-conforming materials. The system can quarantine such materials in particular bins to make sure that they are not inadvertently included among regular inventory. By taking these materials out of circulation, you can increase the caliber of your products.

When returns do inevitably occur, the Quality Assurance/Warranty module can help you figure out why the items were considered unsuitable. By charting returns, you can determine materials or processes that are detrimental to your production techniques. With this information, you can make substantive changes that result in increased customer satisfaction. To learn more about how Bowen & Groves software helps with quality assurance tasks, get in touch with us at 866-617-6389.